Key Features
Plug-and-Play IP Phones
Yealink T5x series IP phones are pre-configured for ease of use. Simply connect to a stable internet network, and your phone will automatically initialise, allowing you to start making calls immediately.Softphones for Versatility
Download the Pickle Softphone app for mobile or desktop to take your office on the go. Compatible with Android and iOS:Analogue Phones with ATA Adapters
Connect analogue phones via an ATA (Analogue Telephone Adapter). This bridges traditional devices to modern VoIP systems.Wi-Fi Connectivity
Yealink phones can connect via Wi-Fi for added flexibility. Enable WPS on both the handset and your Pickle Smart Modem for seamless pairing.
Configurable Features
Call Management
Set up Call Forwarding for uninterrupted communication. Options include always forward, busy forward, or no-answer forward.
Configure Call Transfer (blind or attended) for efficient call redirection.
Interactive Voice Response (IVR)
Customise IVR menus to guide callers effectively through their options. Access the Pickle Admin Portal for IVR setup.
Hunt Groups
Organise employees into hunt groups to ensure incoming calls are answered promptly. Define hunt rules to route calls sequentially or simultaneously.
Schedules
Configure schedules for time-based call routing. Useful for automating workflows outside of office hours.
Visual Voicemail
Access voicemails directly on your phone screen or softphone app, simplifying message management.
Portal Configuration
Log into the Pickle Admin Portal to access advanced configurations:
Set up IVR menus, hunt groups, and schedules.
Manage global address books and employee directories.
Customise call routing to align with your business needs.
Troubleshooting Tips
Phone Not Initialising
Ensure the device is connected to an active internet network.
Check power connections for both PoE and AC power sources.
Wi-Fi Connection Issues
Verify WPS is enabled on both the handset and Pickle Smart Modem.
Reboot the modem and try reconnecting.
Softphone Login Issues
Confirm your login credentials match the details provided during activation.
Ensure your device meets the minimum system requirements.
With Pickle’s Office Phone System, elevate your business communication through intuitive features and customisable configurations tailored to your needs. For additional assistance, visit the Pickle Help Centre or contact our support team.