There are 2 main types of flows, Call Flows and SMS Flows:
Call flows are used to control what happens when someone calls one of your Pickle numbers. For example:
Forwarding incoming calls to another number
Constructing IVR menus to forward calls to different departments
Recording calls or voicemails outside of operating hours
Sending analytics tracking events whenever you get a call
These control what happens when someone SMS's one of your numbers but can also be used for outbound SMS campaigns. For example:
Auto-respond when someone send an SMS to your phone number
Send an SMS welcome when someone signs up to your website, product or service
Send a reminder SMS when an appointment is coming up
Set up an SMS campaign about a special offer
Check out the examples for more ideas.
Adding nodes to the flow
Add nodes to the flow by dragging them from the sidebar.
Click and drag to add nodes to the canvas
Nodes are connected together by with a simple click and drag of the mouse.
Click and drag to connect nodes together
You can save your flow continually as you work on it. It will not take effect until you publish it.