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Flows allow you to automate all sorts of phone related business logic

What are flows?

Many inputs such as the Say/Play message and Send Analytics Event accept variables.

Variables

Automate workflows with our intuitive Flow Builder tool.

Flow Builder

The 'AB Split' node can be used to conduct A/B tests with your callers.

AB Split

Time is

Route calls based on the date and time of day.

Date-time is

Route calls based on the day of the week.

Day is

Route calls based on the caller's phone number.

Caller's number is

Route calls based on the caller's post code.

Caller's postcode is

Caller's state is

Conditions

The 'Incoming Call' node is where your flow begins.

Incoming Call

The 'Incoming SMS' node is where your inbound SMS flow begins.

Incoming SMS

The 'Contact Subscribed' trigger can be used to trigger outbound SMS flows.

Contact Subscribed

The 'Contact Tagged' trigger can be used to trigger outbound SMS flow

Contact Tagged

Triggers

This allows you to play music or messages to either the caller or the callee.

Say/Play

This allows you to delay the pickup of a call or pause and wait for user input.

Pause

This can be used to forward a call to another number.

Forward Call

Record a voicemail which will be accessible in your call logs.

Record Voicemail

Read a message out to the caller and listen for their key-pad input.

Gather input

This allows you to reject / hang up a call.

Reject Call

Send SMS Message

This action allows you to send custom analytics events to Segment.

Send Analytics Event

This allows you to trigger a notification email, sending details about a call to your email.

Send Email

Actions

Need to redirect calls to voicemail outside of operating hours?

Redirect calls to voicemail

Ask the caller what they want and route the call accordingly.

IVR Menus

Need to redirect calls to different locations based on the caller's postcode or state?

Forward calls to the closest store

You can also use flows to A/B test various parts of your phone system.

A/B test 2 paths

Need to track if someone calls your number during a TV ad?

Track performance of TV ads

How you can block certain numbers from calling you.

Block a number

When you are forwarding business calls, you'll often want to add a call whisper.

Forward and whisper

Examples

Flows logs document every time your flow has run.

What are flow logs?

Flow Logs

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