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Troubleshooting and Maintenance Tips

Keep your network devices running smoothly with these troubleshooting steps and maintenance tips to ensure peak performance and reliability.

Updated over a month ago

Common Troubleshooting Steps

1. Check Physical Connections

  • Ensure all cables are securely plugged in and undamaged.

  • Verify that power adapters are connected, and devices are receiving power.

2. Restart Devices

  • Power off the device for 30 seconds and turn it back on to resolve minor glitches.

  • Restart related devices, such as modems, routers, or switches.

3. Verify Network Configuration

  • Confirm IP settings are correctly assigned.

  • Ensure the device is on the correct subnet and matches your network's configuration.

4. Test Network Connectivity

  • Ping Test: Use ping 8.8.8.8 to check internet connectivity.

  • Traceroute: Run tracert or traceroute to identify network bottlenecks.

5. Update Firmware

  • Regularly update your network devices to the latest firmware for security and performance enhancements.

6. Check for Device Overloads

  • Monitor CPU and memory usage to avoid performance issues.

  • Restart or offload tasks if a device is overburdened.


Maintenance Tips

1. Regular Inspections

  • Check for physical wear on cables, ports, and devices.

  • Replace damaged components promptly.

2. Clean Hardware

  • Remove dust and debris from vents and cooling fans to prevent overheating.

3. Backup Configurations

  • Save device configurations to avoid data loss during resets or updates.

4. Network Monitoring

  • Use monitoring tools to detect unusual traffic or potential failures.

5. Schedule Routine Maintenance

  • Periodically reboot devices to clear cache and improve performance.

  • Conduct firmware updates during low-traffic periods to minimise disruptions.


Advanced Troubleshooting

  • Log Analysis: Review device logs for error messages or warnings.

  • Reset to Default: Perform a factory reset if configuration issues persist, then reapply settings from a backup.

  • Contact Support: Escalate to Pickle Support if issues remain unresolved.


With these troubleshooting steps and maintenance tips, you can ensure your network devices perform reliably and efficiently. For further assistance, reach out to Pickle Support.

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