1. Factors Impacting Internet Speed
Internet speeds can vary based on a variety of technical and environmental factors. Here’s a breakdown of what may affect your connection:
General Factors
Wi-Fi vs Ethernet: Devices connected via Wi-Fi typically experience slower speeds than those connected through Ethernet cables.
Location and Equipment: Distance from the modem/router and outdated or incompatible hardware can degrade speed.
Internet Traffic: Heavy traffic during peak periods can cause network congestion.
Applications and Software: Running bandwidth-intensive applications or outdated software can limit performance.
Data Source and Content: Content hosted on slower servers will load more slowly.
Factors Specific to Tech Types
Copper Customers (FTTN/FTTB/FTTC):
Distance from Node: Longer distances reduce speeds due to signal degradation.
Wiring Condition: Corroded or damaged lead-in or internal wiring can negatively impact performance.
Fixed Wireless Customers:
Signal Strength: Obstructions to the antenna’s line of sight to the tower reduce signal quality.
Weather Conditions: Adverse weather can temporarily affect performance.
Tower Congestion: Heavy network usage during business hours (9 am–5 pm) may significantly reduce speeds.
Superfast and Ultrafast Speeds:
Modem Capability: Your modem must support the high-speed tier you’ve subscribed to.
Old Devices: Older devices on the network may limit overall performance.
2. Fixed Wireless Congestion
Fixed Wireless connections are particularly susceptible to congestion, especially during busy hours.
How to Identify Congestion:
Check the throughput category during the average busy period:
Above 6 Mbps: Address may not be congested.
3–6 Mbps or Below 3 Mbps: Congestion is likely.
What to Do If Congestion Is Detected:
Inform customers that congestion may impact their service, particularly during peak hours.
Look at alternative solutions such as Mobile Broadband or Starlink.
3. Optimisation Tips for Businesses
Hardware and Configuration
Upgrade Your Modem/Router: Ensure your equipment supports your internet speed tier.
Optimise Modem Placement: Place the modem in a central location, away from physical obstructions and electronic interference.
Network Configuration
Prioritise Bandwidth: Use Quality of Service (QoS) settings to prioritise business-critical applications.
Limit Background Activity: Disable auto-updates and cloud backups during peak hours.
Devices and Connections
Upgrade Old Devices: Replace outdated computers, phones, or tablets that may throttle speed.
Use Wired Connections: For critical devices, connect directly to the modem via Ethernet for faster, more stable speeds.
4. Reporting Speed Issues
If you’re experiencing ongoing speed issues, follow these steps:
Internal Wiring Issues:
Damaged or corroded copper wiring within your premises can reduce speed and cause faults.
Pickle technicians can assess and repair internal wiring for a fee.
When to Report a Fault:
Run a speed test using an Ethernet-connected device to confirm the issue.
Contact Pickle Support to escalate unresolved speed issues.
Important Notes:
Avoid offering speed add-ons as a solution; the root cause of the speed issue must be investigated.
Fixed Wireless customers may require adjustments or upgrades to address congestion-related issues.
5. Additional Tools and Support
Run a Speed Test:
Visit Speed Test to check your current speeds and verify if they align with your subscribed plan.
Escalate Persistent Issues:
Contact the pickle nbn Assurance Team for issues beyond the premises.
Request a technician appointment for internal wiring faults or in-premise setup concerns.
By understanding the factors that impact your internet speeds and implementing these optimisation tips, you can ensure your business internet performs at its best. For further assistance, contact Pickle Support or visit our Help Centre for additional resources.
We’re here to keep your business connected and productive!