Cancellation Notice Period
A minimum of 30 days' written notice is required for the cancellation of standard services.
This period commences only after we receive your cancellation request in the correct format.
Submitting a Cancellation Request
To ensure a smooth cancellation process, please provide the following information:
Service ID: As it appears on your invoice.
Desired Cancellation Date: The specific date you wish the service to end.
Reason for Cancellation: A brief explanation to help us improve our services.
Please complete the Customer Cancellation Form and send it to [email protected].
Important Considerations
Effective Date: The notice period begins only after we receive your correctly completed cancellation form.
Billing: Services will continue to be billed during the notice period.
Early Termination Fees: May apply for fixed-term agreements as outlined in our Terms and Conditions.
Refunds: Refunds for prepaid services are prorated based on the remaining term. No refunds are provided for work already performed.
Need Assistance?
If you have any questions or require further assistance, please contact our support team at [email protected] or call 1300 688 588.