Yealink's Forward to external number feature allows you to set up a transfer for your incoming calls from your Pickle phone to an external mobile or landline number of your choice.
Call Forwarding and Diverting
You can either forward all incoming calls to a contact (static forwarding) or forward an incoming call manually while it rings to a selected or predetermined contact. You can also divert calls from a specific contact to another contact.
If you need to receive calls from certain numbers even while forwarding is enabled you have the option of configuring Emergency and Authorized Numbers.
Static Forwarding - Forwarding All Incoming Calls to a Contact
Forwarding Types
There are three types of static forwarding scenarios:
Always Forward - Forwards all incoming calls immediately.
Busy Forward - Forward incoming calls when you are busy on a call.
No Answer forward - Forward incoming calls when no one answers the calls.
Configuring the Forwarding Mode
By default, the static forwarding setting applies to all lines on your phone. This is referred to as Phone mode. You can change this to the Custom mode which allows you to apply forwarding just on a specific line.
To configure the forwarding mode:
Access the web user interface as described here.
From the Features menu select Forward&DND.
In the Forward block, select either Phone or Custom from the Mode field.
Click Confirm.
Activating and Deactivating Forwarding
To activate call forwarding on all incoming calls:
From the idle screen select Menu and navigate to Features > Call Forward.
If Custom forwarding is enabled select the desired line.
You can select All Lines to activate forwarding for all lines.Select the desired forwarding type (Always, Busy, or No Answer) and select Enabled or On from the corresponding field.
Do one of the following:
Enter the contact number you want to forward incoming calls to in the Forward to the field.
Highlight the Forward to the field, press Directory, and select the desired contact from the Directory list.
If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.
Select Save.
If forwarding is applied to all lines the call forward icon (- Always, -Busy, - No answer) appears in the status bar and the phone prompts you that call forward is enabled.
If forwarding is applied to a specific line the forward line icon appears on the affected line. If you activate forward on the default line, the forward icon will appear both on the line and in the status bar and the phone prompts you that call forward is enabled.
To deactivate call forwarding for all incoming calls:
From the idle screen select Menu and navigate to Features > Call Forward.
If Custom forwarding is enabled select the desired line.
You can select All Lines to deactivate the forwarding for all lines.Select the desired forwarding type and select Disabled or Off from the corresponding field.
Select Save.
Configuring Forward Emergency and Authorized Numbers
You can configure your phone to receive incoming calls from specifically authorized numbers even when call forwarding is activated.
To configure forward emergency and authorized numbers:
Access the web user interface as described here.
From the Features menu select Forward&DND.
Select Enabled from the Forward Emergency field.
Enter the numbers in the Forward Authorized Numbers field.
For multiple authorized numbers, enter a comma between every two numbers.Click Confirm.
Manual Forwarding
You can manually forward the call to another contact while your phone rings.
To forward a call manually:
When the phone is ringing, select Forward.
Enter the number you want to forward the incoming call to.
Press OK or select Send.
The phone prompts a call forward message.
Forwarding Incoming Calls with a DSS Forward Key
When the phone receives an incoming call you can tap a DSS forward key to forward the incoming call to a specific contact.
To forward Incoming Calls with a DSS Forward Key:
From the idle screen select Menu and navigate to Features > Dsskey and select the desired line key.
You can long-press the desired line key to set it.Select Key Event from the Type field.
Select Forward from the Key Type field.
If custom mode is enabled select the desired line.
Do one of the following:
(optional) Enter the string that will display on the phone screen in the Label field.
Enter the contact number you want to forward the incoming calls to in the Value field.
Select Save.
When the phone is ringing, press the DSS forward key you just configured to forward the call to the specific contact.
Diverting Calls to a Contact
You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.
Select Directory or on the idle screen navigate to Menu > Directory > Local Directory.
Select the desired contact group or All Contacts.
Highlight the desired contact, and select Option > Detail.
Edit the contact's information and enter a contact’s number you want to divert the call to in the Auto Divert field.
Select Save.