This support article will give you key information about your first bill. How your first bill is calculated.

Your plan is charged one month in advance.

When you receive your first bill, you may find it’s higher than your plan’s minimum monthly spend. This is because you’re charged for your first month in advance, plus a part monthly charge for the period between activation and your 1st day of the following month.

For example, if your Phone Number plan is activated on 7 January and your first billing date will be 1 February, you will be charged a proportion of your overall minimum monthly spend for the period of time between your activation date (7 January) and your first bill date (1 February).

This prorated amount will appear on your bill as a ‘Pro rate fee’.

What does pro rata charges mean?

Pro rata charges appear on your bill for any monthly recurring fees. For instance, if you sign up for a new service on the 15th of the month, but the billing cycle resets on the 1st of the month, you’ll only be charged for the service you’ve received.

When will I see pro rata charges?

You can expect to see pro rata charges on your bills when:

  • You’re connecting to a new service and the newly connected service needs to be aligned with the billing cycle.

  • You change a plan in a billing cycle. In this case, you’ll be charged part of the month for your old telecommunications plan and the rest of the month at the new plan rates.

  • You add a feature to an existing service and the new features need to be on the same billing cycle as the existing service.

  • A telecommunications account owner changes, pro rata charges and credits are used so that the old and new owners only get charged for the period in which they owned the account.

  • You disconnect a service, and you’ve paid for the service in advance you may see pro rata credits to refund the days that your service wasn’t connected.

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