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Payment Failure & Updating my Information
Payment Failure & Updating my Information

A guide to updating your credit card information in the Admin Dashboard.

Updated over 2 years ago

If you are an Admin user and see the following payment error message in your Dashboard, it may mean you need to update your credit card/bank details. You can do this from the Dashboard in the Billing section.

  • Log in to your Dashboard.

  • Click on Billing > Accounts in the navigation menu.

  • Scroll down to the Payments section.

  • Make any necessary edits to the card information or billing address, then click anywhere on the page to save the information.

Once the payment information has been updated our payment system will try to reprocess the payment within one business day. If it is still unsuccessful please contact us to process the payment so that you can resume a normal calling status in Pickle.

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