Easy tool to check your network for issues affecting your IP Phone System
Before you start
You must install the BCS Visualware application for the test to run on your device, download the PC or MAC version here.
Running a VoIP Check
1. Open the VoIP Check application. This will take you to a new page that looks like the image below.
2. Click the 'Click to start test' button.
Note: Let the test run, do not navigate away from this window for the duration of the test (2 minutes)this will take a few minutes to complete the scan.
3. Once completed, click the Speed and VoIP tab on the left to see the Test Result numbers and you will need to note these down for a further assessment.
MySpeed Test Number : 98512
MyVoIP Test Number : 98513
Checking SIP-ALG status
From the VoIP tab, refer to SIP-ALG Firewall results;
SIP-ALG Firewall: Err – Firewall is enabled, this needs to be disabled in the modem/router
SIP-ALG Firewall: No / N– Firewall is disabled
Checking Firewall Ports
If you see any number of ports in the Blocked ports section, these must be forwarded in your network – usually done in the router and/or modem; often completed by an IT technician.
Note: We cannot allow the order to proceed until all of the above ports are forwarded.