Pickle

Having issues? This section provides troubleshooting tips, common fixes, and guidance to resolve problems quickly. Need extra help? Learn how to contact Pickle Support for expert assistance.

Troubleshooting & Support

Easy tool to check your network for issues affecting your Cloud Phone System

VoIP Test: Check for issues affecting your Phone System

Collecting Call Examples

A guide to understanding strange caller ID's on incoming calls.

Why am I receiving Calls from Strange Numbers?

Understanding what Call Spoofing is and how to manage it with Pickle.

Call Spoofing

If your phone is malfunctioning or requires an update.

Yealink T54W/T57W Rebooting, Updating Firmware/Configuration, Factory Reset

Troubleshooting

Call Analytics Dashboard

Monitoring and Reporting

How to use the Forward to external number feature to transfer a call out of Pickle to an external number.

Using Yealink's Forward to External Number Feature

Learn how to update your Do Not Disturb Status on the Yealink T54W/T57W handset. 

Managing your Do Not Disturb from the Yealink T54W/T57W

You can place an active call on hold and resume the call when you are ready.

Yealink T54W/T57W Hold and Resume

You can select different ring types to distinguish different lines or phones from each other.

Yealink T54W/T57W Modifying Ringtones

User Settings

This guide provides information you need to quickly use your new phone

Yealink T54W Keys Layout, LED status, Screens, and Quick User Guide

How to transfer a call on a Yealink T54W/T57W.

Transferring Calls (Yealink T54W/T57W)

When you are in a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.

Yealink T54W/T57W Muting

Learn how to start a Conference Call on the Yealink T54W/T57W Handset.

How to Initiate a Conference Call (Yealink T54W/T57W)

Keypad & Dialing

This article provides instructions on how to import and export your list of contacts in Yealink phones through the web interface.

Import and Export Contacts List in Yealink Phones

People

Setting up Bria accounts with a Pickle phone system

Bria Getting started

Yealink T54W/T57W Web User Interface Access/Connectivity Troubleshooting

Yealink Web User Interface

The Wi-Fi function of the Yealink T54W/57W allows you to enjoy SIP connectivity without network cables.

Yealink T54W/T57W Wi-Fi Network Connection and Management

When your phone is initially powered on it will automatically attempt to obtain valid DHCP settings from the local network.

Yealink T54W/T57W Manual Network Configuration (Static IP Address)

The Pickle Phone

How to clear Google Chrome's Cache and Cookies.

Google Chrome: Clearing Cache & Cookies

Pickle Portal

Pickle Status

Pickle Dashboard

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you