When troubleshooting issues, the Pickle Support Team will ask you to send a few call examples so that we can further investigate an inconsistency you may be experiencing. Collecting these specific examples is crucial to helping our technical team to investigate, identify, and solve issues more quickly.
Each call with Pickle will be assigned a call log which can be copied and provided to Support. Here's what you need to do:
Open your Phone
Go to the History section of your device
Select the affected call from your History list and input the details below
Callers Phone Number:
Your Pickle Number:
Date/Time Connected:
Call Log Example
028204777X called 130093165X
Date/Time: Tue 2022-04-19 16:53:22 AEST
Connected: 16:53:22
Ended: 16:53:50
Duration: 00:00:28