Home 🚀 Getting Started Changing Your Password

Changing Your Password

Last updated on Apr 09, 2026

Your Pickle ID is your login for the Pickle Portal at my.thinkpickle.com.au. Keeping your password secure helps protect your account, your services, and your business data.

When Should You Change Your Password?

  • Regularly as part of good account security practice

  • If you suspect your account has been accessed by someone else

  • If you have shared your password with a colleague and want to revoke that access

  • After receiving a security notification from Pickle

How to Change Your Password (While Logged In)

  1. Log in to the Pickle Portal at my.thinkpickle.com.au

  2. Click Settings in the left-hand navigation menu

  3. On the Settings page, locate your profile card showing your First Name, Last Name, Email, and Mobile Phone Number

  4. Click the Change Password button at the bottom of the card

  5. Enter your current password

  6. Enter your new password

  7. Enter your new password again to confirm it

  8. Save the change

Your new password is now active — use it the next time you log in.

Password Requirements and Best Practice

  • Use at least 8 characters — longer is stronger

  • Include a mix of uppercase letters, lowercase letters, numbers, and symbols

  • Do not reuse a previous password

  • Do not use easily guessable information such as your name, business name, or date of birth

  • Do not share your password — every user should have their own Pickle ID login

What If You Have Forgotten Your Password?

  1. On the login screen at my.thinkpickle.com.au, click Forgot Password

  2. A reset link will be sent to your registered email address

  3. Follow the link to set a new password

For full instructions, refer to the Resetting Your Pickle ID Password article in this help centre.

What If You Have Forgotten Your Password and Lost Access to Your Email?

Contact Pickle support directly — the team can verify your identity using your mobile number and account details and assist with account recovery.

Security Tips

  • Never share your Pickle ID password with anyone

  • If multiple staff members need portal access, set them up as separate users under Admin > Users — do not share a single login across your team

  • If a staff member leaves your organisation, remove their access promptly via Admin > Users

  • If you suspect unauthorised access, change your password immediately and contact Pickle support

Key Takeaways

  • Change your password via Settings in the portal — click the Change Password button at the bottom of your profile card

  • Forgot your password? Use the Forgot Password link on the login screen — a reset link is sent to your registered email

  • Locked out of your email too? Contact Pickle support for identity verification and account recovery

  • Each user should have their own Pickle ID — manage team access under Admin > Users

  • Act immediately if you suspect unauthorised access to your account

Need Help?

  • Portal: my.thinkpickle.com.au (available 24/7)

  • Email: [email protected]

  • Phone: 1300 688 588 (business hours)

  • After-hours support is available for clients with an extended hours agreementsettings