Home 🚀 Getting Started Updating Your Email Address

Updating Your Email Address

Last updated on Apr 09, 2026

Your email address is your Pickle ID — your unique identifier and login credential for the portal. Keeping it accurate and accessible is essential for uninterrupted account access.

What Your Email Address Is Used For

  • Portal login — your email is your username every time you sign in

  • Authentication — used to verify your identity during login and security checks

  • Account notifications and alerts — service updates and account communications

  • Invoice delivery — if your billing account is configured for email invoices

  • Password resets — any password reset request is sent to this address

If you lose access to the registered email, you will lose the ability to reset your password independently.

Email Address Requirements

  • Must be a professional business email — for example, [email protected]

  • Free consumer email providers are not accepted — Gmail, Hotmail, Yahoo, Outlook.com, and similar services are not supported

  • The address must be active and accessible — you must confirm it via a link sent to the new address before the change takes effect

  • Each email can only be linked to one Pickle ID

How to Update Your Email Address

  1. Log in to the Pickle Portal at my.thinkpickle.com.au

  2. Click Settings in the left-hand navigation menu

  3. Locate the Email field — your current address will show a Confirmed status label

  4. Click into the field and enter your new email address

  5. Save your changes

  6. A confirmation link will be sent to the new email address

  7. Open the email and click the confirmation link to verify

  8. Once verified, the new address will display Confirmed status and become your active Pickle ID

What "Confirmed" Means

  • Confirmed means Pickle has verified the address is active and belongs to you

  • Until the new address is confirmed, your previous email remains active for login — no access is lost during the transition

  • The change does not take effect until the verification step is completed

Important Notes

  • Update your saved login credentials — after confirmation, use the new email to log in

  • Check spam or junk if the confirmation email does not arrive within a few minutes

  • Company rebrand or domain change — update your Pickle ID email when your organisation moves to a new domain

  • Lost access to your current email — contact Pickle support directly; the team can verify your identity through an alternative method

Key Takeaways

  • Your email address is your Pickle ID and username — keep it current

  • Only professional business email addresses are accepted; free providers are not supported

  • Your previous email stays active until the new one is confirmed via the verification link

  • If you lose access to your registered email, contact Pickle support for account recovery

Need Help?

  • Portal: my.thinkpickle.com.au (available 24/7)

  • Email: [email protected]

  • Phone: 1300 688 588 (business hours)

  • After-hours support is available for clients with an extended hours agreement