Home 🚀 Getting Started Updating Your Mobile Phone Number in the Pickle Portal

Updating Your Mobile Phone Number in the Pickle Portal

Last updated on Apr 09, 2026

Your Pickle ID includes a mobile phone number tied to your account security and verification. This article explains what your registered mobile number is used for, how to update it, and what to do if you run into issues.

Why Your Mobile Number Matters

The mobile number on your Pickle ID is used for:

  • Two-factor authentication — you may be prompted to verify your identity via SMS when logging in

  • Account security alerts — Pickle uses your mobile number to notify you of important account activity

  • Account-related contact — Pickle's support team may use this number to reach you about your account

Keeping this number current is essential. If you lose access to the registered mobile number, recovering your account requires additional identity verification steps.

How to Update Your Mobile Phone Number

  1. Log in to the Pickle Portal at my.thinkpickle.com.au

  2. Click Settings in the left-hand navigation menu

  3. Locate the Mobile Phone Number field — your current number will show a Confirmed status label

  4. Click into the field and enter your new number

  5. Save your changes

  6. A verification code will be sent via SMS to the new number

  7. Enter the verification code in the field provided

  8. Once accepted, your new number will display Confirmed status — the update is now active

What Does "Confirmed" Mean?

  • Confirmed means Pickle has verified the number belongs to you and is active

  • Until the new number is confirmed, your previous number remains active on your account

  • The update does not take effect until you complete the SMS verification step

Things to Keep in Mind

  • Number format — enter in Australian format: 04XX XXX XXX

  • Mobile numbers only — landlines cannot receive SMS verification codes

  • Not receiving the SMS — check the number was entered correctly, ensure your phone has signal, and try again

  • Lost access to your old number — contact Pickle support directly so your identity can be verified through an alternative method before any changes are made

Key Takeaways

  • Your mobile number is a core part of your Pickle ID used for login verification and security

  • Updates require SMS verification before they take effect

  • Your previous number stays active until the new number is fully confirmed

  • Always use an Australian mobile number in 04XX XXX XXX format

  • If you have lost access to your current number, contact Pickle support before attempting changes

Need Help?

  • Portal: my.thinkpickle.com.au (available 24/7)

  • Email: [email protected]

  • Phone: 1300 688 588 (business hours)

  • After-hours support is available for clients with an extended hours agreement