Home 💳 Billing & Payments Understanding Your Pickle Invoice

Understanding Your Pickle Invoice

Last updated on Apr 08, 2026

What Is a Pickle Invoice?

On the 1st of every month, Pickle issues a Tax Invoice for your account. This is a valid Australian tax invoice for GST purposes.

Issued by:

  • Company: Think Pickle, Accounts Department

  • ABN: 36 165 711 731

  • Address: Suite 11, 7–9 Churchill Avenue, Strathfield NSW 2135

Understanding the Reference Fields

  • Invoice Date

    The date the invoice is issued (always the 1st of the month)

  • Account Number

    Your unique Pickle billing account number

  • Invoice Number

    A unique numeric reference for the invoice (e.g. 10185784)

    Always quote this when making a payment or raising a billing enquiry

  • Reference

    Format: YYYY-MM-ACCOUNTNUMBER

    Example: 2025-12-20002019

    Used for billing periods across reports and statements

Why Does My Invoice Show Two Different Date Ranges?

This is the most common point of confusion — and it is completely normal.

A single invoice includes two billing periods because access charges and usage charges are billed differently.

Monthly Access Charges — Billed in Advance

Flat monthly fees are charged for the upcoming month.

Example:

Invoice dated 1 January 2026 includes access charges for:

1 Jan 2026 – 31 Jan 2026

Usage Charges — Billed in Arrears

Usage-based charges are billed for the previous month.

Example:

Invoice dated 1 January 2026 includes usage charges for:

1 Dec 2025 – 31 Dec 2025

What This Means for Your First Invoice

Your first invoice will include:

  • Access charges for the upcoming month

  • No usage charges

This is expected. Usage charges begin appearing from your second invoice onward.

Invoice Line Items Explained

Monthly Access Charges

Flat, recurring fees for:

  • Phone numbers

  • Phone system seats

  • Internet services

  • SIM cards

Usage Charges

Variable charges based on activity:

  • Outbound calls

  • SMS messages

  • Call recordings

Surcharge Charges

  • Applies when paying by card

  • 1.9% + GST

  • Appears on the next invoice, not the current one

One-Off Charges

Non-recurring charges such as:

  • Setup fees

  • Number porting fees

  • Early termination fees

Understanding the Invoice Totals

  • Subtotal (ex GST) — total before tax

  • Total GST (10%) — tax component

  • Total AUD — total including GST

  • Less Amount Credited — payments or credits applied

  • Amount Due AUD — remaining balance to pay

When Is Payment Due?

Payment is due by the 29th of the invoice month.

How to Pay

EFT / Direct Deposit

  • BSB: See invoice

  • Account Number: See invoice

  • Bank: Commonwealth Bank

  • Reference: Your Invoice Number

  • Remittance Advice: [email protected]

Direct Debit (Recommended)

Set up via: my.thinkpickle.com.au

  • Bank Account — no surcharge

  • Credit/Debit Card — 1.9% + GST surcharge (applied on next invoice)

Key Takeaways

  • Invoices are issued on the 1st of each month

  • Payment is due by the 29th

  • Each invoice includes:

    • Access charges (in advance)

    • Usage charges (in arrears)

  • Your first invoice will not include usage charges

  • Card surcharges appear on the following invoice

  • Always quote your Invoice Number when paying or contacting support

  • Invoices can be downloaded anytime via:

    my.thinkpickle.com.au/billing

Need Help?

  • Email: [email protected]

  • Phone: 1300 688 588 (business hours)

  • Portal (24/7): my.thinkpickle.com.au