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Managing Your Billing Account

Last updated on Apr 08, 2026

What Is a Billing Account?

A billing account is the financial account under which your Pickle services are billed.

Every service you have with Pickle — including phone numbers, mobile SIMs, internet connections, and cloud phone systems — is assigned to a billing account.

Each billing account has a unique Account Number (e.g. 20002019), which appears on all invoices, statements, and billing reports.

Depending on your organisation, you may have one or multiple billing accounts. For example, a strata management company may maintain separate billing accounts for different buildings or portfolios, with each account invoiced and managed independently.

Billing Account vs Pickle ID — What Is the Difference?

These are commonly confused but serve different purposes:

  • Pickle ID

    Your personal login for the Pickle Portal, linked to your business email address

  • Billing Account

    The financial account linked to one or more services (not a login)

Key Distinctions

  • Multiple Pickle IDs can access the same billing account

  • A single Pickle ID can access multiple billing accounts

  • Useful for organisations managing multiple sites or entities

Accessing Your Billing Accounts in the Portal

  1. Log in to my.thinkpickle.com.au

  2. Navigate to Billing > Accounts, or go directly to:

    my.thinkpickle.com.au/billing/accounts

  3. Your billing account(s) will be displayed

What You Can Manage in the Billing Accounts Section

  • View account details:

    • Account name

    • Account number

    • Billing address

  • Review billing contact information:

    • Name

    • Address

    • Invoice email

  • View assigned services for each billing account

  • Switch between accounts (if your Pickle ID has access)

What Is Linked to a Billing Account?

All services are billed through your billing account, including:

  • Phone Numbers — 1300, 1800, local DIDs

  • Mobile Services — SIMs and mobile numbers

  • Cloud Phone System (PBX) — seats and configurations

  • Business Internet — NBN, fixed wireless, enterprise ethernet

  • Emergency Phone Services

Multiple Billing Accounts

  • Each account is invoiced separately on the 1st of each month

  • Each account has its own:

    • Invoice history

    • Reports

    • Payment method

  • You can switch between accounts in the portal (if access is granted)

Keeping Your Billing Details Up to Date

  • Billing Address

    Should match your registered business address for accurate tax invoices

  • Invoice Delivery Email

    All invoices and billing communications are sent to this address

To update billing details:

  • Contact Pickle directly

  • Only authorised contacts can request changes

Refer to the Authorised Contacts Policy for more information.

Key Takeaways

  • A billing account is your financial account, separate from your Pickle ID login

  • Each account has a unique Account Number used across all billing documents

  • Manage accounts via: my.thinkpickle.com.au/billing/accounts

  • Multiple users can access the same billing account

  • One user can access multiple billing accounts

  • Changes require authorisation

Need Help?

  • Email: [email protected]

  • Portal (24/7): my.thinkpickle.com.au

  • Phone: 1300 688 588 (business hours)

After-hours support is available for clients with an extended hours agreement.