How to Pay Your Pickle Invoice

Overview

Pickle offers two ways to pay your monthly invoice:

• EFT (manual bank transfer) — initiate a payment each month before the due date

• Direct Debit (automatic payment) — set up once in the portal; payments are processed automatically

Direct debit is the recommended method. It reduces the risk of missed payments and helps keep your account in good standing.

Payment Method Options

• Credit or Debit Card (Visa or Mastercard)

  • Surcharge: 1.9% (+GST)

  • Applied on the next invoice as a "Surcharge charge"

• Business Bank Account

  • No surcharge

  • Recommended option

Setting Up Direct Debit via the Pickle Portal

1. Log in to my.thinkpickle.com.au

2. Navigate to Billing > Payment Methods, or go to:

   my.thinkpickle.com.au/billing/payments

3. Click Add Payment Method

4. Select Credit/Debit Card or Bank Account

5. Enter your payment details

6. Click Save

Once set up, payments will be automatically processed on or before the due date each month.

Due date: 15th of the invoice month

Paying by EFT (Manual Bank Transfer)

• BSB: 062-000

• Account Number: 2047 3434

• Bank: Commonwealth Bank of Australia

• Payment Reference: Your Invoice Number (e.g. 10185784)

• Remittance Advice: [email protected]

Payment must be received by the 15th of the invoice month.

Understanding the Card Surcharge

• 1.9% (+GST) applies to all card payments

• Not charged immediately

• Appears as a "Surcharge charge" on your next invoice

To avoid this fee, use bank account direct debit.

Updating or Removing a Payment Method

1. Log in to my.thinkpickle.com.au

2. Go to Billing > Payment Methods

3. Select the payment method to update

4. Edit details or click Remove / Delete

If replacing a method, add the new one before removing the old one to avoid any disruption.

What Happens if a Direct Debit Payment Fails?

• Pickle will contact you to arrange payment

• Ongoing failed payments may result in:

  • Late payment fees

  • Service suspension

Contact [email protected] in advance if you anticipate any issues.

Key Takeaways

• Direct debit is the recommended option — payments are handled automatically on the 15th

• Bank account payments have no surcharge

• Card payments incur 1.9% + GST (applied on the next invoice)

• EFT payments must include your Invoice Number and be received by the due date

• Each billing account requires its own payment method in the portal

Need Help?

• Billing: [email protected]

• Portal (24/7): my.thinkpickle.com.au

• Phone: 1300 688 588 (business hours)

After-hours support is available for clients with an extended hours agreement.