What Is the Detailed Spend Report?

The Detailed Spend Report is a companion document to your monthly Tax Invoice.

While your invoice shows the total amount due, the Detailed Spend Report provides a full line-by-line breakdown of every charge, organised by product category and individual service.

Reference format:

Detailed Spend # YYYY-MM-ACCOUNTNUMBER

Example: Detailed Spend # 2025-12-20002019

You can download your report at any time from:

my.thinkpickle.com.au/billing

A Note on the Billing Period

The billing period shown on the Detailed Spend Report refers to the usage period — the month in which activity occurred.

This differs from the access charges period on your Tax Invoice, which covers recurring fees billed in advance for the coming month.

Both appear on the same bill, which is why the periods may look different.

Understanding Charge Type Abbreviations

• NRC — Non-Recurring Charges

  One-off fees (e.g. setup fee, porting fee, early termination fee)

• RC — Recurring Charges

  Flat monthly access fees for active services, billed in advance

• UC — Usage Charges

  Variable charges based on actual activity (calls, SMS, data, recordings)

• SC — Surcharges

  Card payment surcharge (1.9% + GST), applied in the following month's report

Section 1 — Product Summary

A high-level view of charges grouped by product category:

• Phone Numbers

  Recurring fees for 1300, 1800, local, mobile, and virtual mobile numbers; plus usage

• Phone System

  Recurring fees for Cloud PBX seats and DID numbers; plus usage

• Business Internet

  Recurring fees for NBN, fixed wireless, or enterprise ethernet

• Emergency Phone

  Recurring fees for emergency lift phone services

The grand total (ex-GST) in the Product Summary should match the Subtotal on your Tax Invoice.

Section 2 — Usage Summary

Lists all usage types across services, including units consumed and total charges.

Common usage types include:

• Incoming DID Call

  Inbound calls to DID/local numbers (typically $0.00, included in most plans)

• Outbound Voice Minutes

  Outbound calls charged per minute

• Recordings

  Call recording usage charged per minute

• 13/1300 Local / Mobile to Fixed

  Calls received on 1300 numbers (no charge to account)

• 13/1300 National

  Calls received from national fixed lines (small per-minute fee)

• Standard Inbound / Outbound SMS

  Charged per message

• IP Usage Download / Upload

  Internet data (usually unlimited depending on plan)

Section 3 — History of Charges by Month

A bar chart showing your total charges (ex-GST) over the past 12 months.

Useful for:

• Identifying unusual spikes

• Tracking trends over time

Section 4 — Charge Details

The most detailed section of the report.

Each service includes:

• Service number, type, and plan/label

• Fees Subtotal — recurring monthly cost

• Usage Subtotal — variable charges

• Individual usage lines (type, units, amount)

Use this section to trace any charge back to a specific service or number.

How to Investigate an Unexpected Charge

1. Product Summary — identify which category has increased

2. Usage Summary — locate the usage type driving the cost

3. Charge Details — pinpoint the specific service responsible

4. Cross-check — confirm totals match your Tax Invoice

Key Takeaways

• The total (ex-GST) matches the Subtotal on your Tax Invoice

• RC = fixed monthly fees (in advance)

• UC = variable usage (in arrears)

• SC = surcharges applied in the following month

• Use: Product Summary → Usage Summary → Charge Details to trace charges

• Available anytime via my.thinkpickle.com.au/billing

Need Help?

• Billing: [email protected]

• Portal (24/7): my.thinkpickle.com.au

• Phone: 1300 688 588 (business hours)

After-hours support is available for clients with an extended hours agreement.