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How to Download Your Invoice and Billing Reports

Last updated on Apr 08, 2026

How to Download Your Billing Documents from the Pickle Portal

Overview

The Pickle Portal gives you direct access to your billing documents at any time.

From the billing section, you can download three types of documents for each billing period:

  • Tax Invoice — your monthly bill showing all charges and the amount due

  • Detailed Spend Report — a line-by-line breakdown of every charge per service

  • Inbound Report — call analytics for all inbound numbers on your account

All three documents are available as downloadable PDFs.

Accessing the Billing Section

  1. Log in to the Pickle Portal at my.thinkpickle.com.au

  2. Select Billing from the main navigation menu, or go directly to:

    my.thinkpickle.com.au/billing

  3. You will see a list of your invoices, including the date, reference number, and amount

Downloading Your Tax Invoice

  1. Locate the invoice using the date or invoice number

  2. Click the download icon or PDF button next to the invoice

  3. The invoice will download to your device

Key details:

  • Invoices are generated on the 1st of each month

  • Reference format: YYYY-MM-ACCOUNTNUMBER

    • Example: 2025-12-20002019

Downloading Your Detailed Spend Report

  • Available alongside each invoice in the billing section

  • Locate the relevant billing period

  • Select the Detailed Spend Report option

Example:

Detailed Spend # 2025-12-20002019

Covers: 1 December 2025 – 31 December 2025

Downloading Your Inbound Report

  • Available for each billing period in the portal

  • Locate the relevant billing period

  • Select the Inbound Report option

Example:

Inbound Report # 2025-12-20002019

Covers call data for December 2025

What If a Document Is Not Available?

  • Reports are generated after the billing period closes

  • Typically available from the 1st of the following month

If a document is missing:

Key Takeaways

  • All billing documents are accessible via my.thinkpickle.com.au/billing

  • Documents share a common reference format: YYYY-MM-ACCOUNTNUMBER

  • New documents are released on the 1st of each month

  • Older or missing documents can be requested from the Pickle team

Need Help?

  • Portal (24/7): my.thinkpickle.com.au

  • Email: [email protected]

  • Phone: 1300 688 588 (business hours)

After-hours support is available for clients with an extended hours agreement.