Overview
Every phone number can be assigned a reference name — a custom label used to identify the number in the portal and on invoices. Keeping reference names accurate makes billing reconciliation significantly easier.
What Is a Reference Name?
A reference name is a label for internal use only. It:
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Appears on invoices next to the number's charges
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Is visible in the Phone Numbers list (Ref column)
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Is visible on the individual number page
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Does not affect how the number operates or how it appears to callers
Examples: Reception, Credit Team, Strata Support Line, Lift 1 Emergency
How to Update a Reference Name
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Log in at my.thinkpickle.com.au
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Click Phone Numbers in the left navigation
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Locate the relevant number and click View
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Find the Reference name field (labelled "for your use only")
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Edit the existing name or type a new one
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Click Update to save
The updated name appears immediately on the numbers list and on future invoices.
Best Practice
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Use clear, consistent names so invoices can be reconciled without cross-referencing
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For strata buildings with multiple numbers, label each specifically — e.g. Lift 1 Emergency, Lift 2 Emergency, Common Area, Building Manager Line
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Update the reference name whenever a number's purpose changes to keep invoices accurate
Key Takeaways
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Reference name is for internal use only — no effect on call routing or caller experience
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Appears on the portal and on invoices
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Update via Phone Numbers > View > Reference name > Update
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Keep names current whenever a number's purpose changes
Contact Pickle
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Portal: my.thinkpickle.com.au — 24/7
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Email: [email protected]
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Phone: 1300 688 588 (business hours)
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After hours: Available for clients with an extended hours agreement
Pickle — Office 12, 7-9 Churchill Ave, Strathfield NSW 2135