Overview
The Call History tab provides a per-call log of all inbound calls received by a specific phone number. Use it to verify calls were received, investigate missed calls, and reconcile call records.
How to Access Call History
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Log in at my.thinkpickle.com.au
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Click Phone Numbers in the left navigation
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Locate the relevant number and click View
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Click the Call History tab at the top of the page (next to Services)
Understanding the Call History Table
Each row represents a single inbound call:
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Time — date and time the call was received
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From — caller's number (partially masked for privacy)
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Answer Point — the number or destination that answered (e.g. forwarded mobile or hunt group)
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Location — geographic origin of the call (city, state)
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Status — outcome of the call: Answered or Missed
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Duration — call length in minutes
Filtering and Navigation
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Use the Date filter to narrow results to a specific date
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Use the page controls at the bottom to navigate between pages of results
Common Use Cases
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Confirming a specific call was received on a given date and time
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Investigating why a call was missed and identifying the answer point at the time
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Reconciling records when a customer or staff member reports not receiving a call
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Checking the geographic origin of calls
Need Trends or Volume Data?
Call History is a per-call log. For aggregated reporting — call volume trends, peak times, and caller location breakdowns — use Call Analytics. See: Using Call Analytics in the Pickle Portal.
Key Takeaways
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Access via Phone Numbers > View > Call History tab
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Shows time, caller (masked), answer point, location, status, and duration per call
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Use the Date filter to narrow to a specific day
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Use Call Analytics for trend and volume reporting
Contact Pickle
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Portal: my.thinkpickle.com.au — 24/7
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Email: [email protected]
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Phone: 1300 688 588 (business hours)
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After hours: Available for clients with an extended hours agreement
Pickle — Office 12, 7-9 Churchill Ave, Strathfield NSW 2135