Overview
The Phone Numbers section of the Pickle Portal gives customers a centralised view of all phone numbers on their account — including 1300, 1800, and mobile numbers. From here, customers can monitor number status, manage call flows, review call history, and take action on individual services.
Accessing the Phone Numbers Section
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Log in to the Pickle Portal at my.thinkpickle.com.au
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Click Phone Numbers in the left navigation menu
Understanding the Numbers List
Each row represents a single service:
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Number — the phone number (1300, 1800, or mobile)
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Ref — the customer reference name assigned to that number
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Status — Active (live) or In Progress (being provisioned or changed)
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Service Type — 1300 Number, 1800 Number, or Mobile Number
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Flows — a checkmark means a call flow is linked; no checkmark means one has not been configured
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View — opens the individual number management page
Managing an Individual Number
Clicking View opens a dedicated page for that service. Available actions:
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View call volume analytics — see incoming call activity over time
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Update the reference name — change the label used to identify the number
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Edit or create call flows — modify how incoming calls are handled
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View call history — review a log of calls received
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Submit a trouble ticket — report a fault directly from the number page
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Disconnect the number — initiate a disconnection request
Tabs on the Number Page
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Services — number details and configuration options
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Call History — log of calls received on that number
Key Takeaways
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The Phone Numbers list shows all services, their status, and whether a call flow is in place
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The View button is the gateway to all management actions for a specific number
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Reference names help organise and identify numbers on large accounts and invoices
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If a number shows In Progress, some actions may be limited until provisioning is complete
Contact Pickle
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Portal: my.thinkpickle.com.au — 24/7
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Email: [email protected]
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Phone: 1300 688 588 (business hours)
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After hours: Available for clients with an extended hours agreement
Pickle — Office 12, 7-9 Churchill Ave, Strathfield NSW 2135