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Troubleshooting Pickle ID and Portal Access

Last updated on Apr 08, 2026

Troubleshooting Pickle ID and Portal Access

Applies to: All customers and support staff

Overview

This article covers the most common issues customers encounter when trying to log in to or navigate the Pickle Portal at

my.thinkpickle.com.au. If an issue is not listed here, contact Pickle using the details in the footer.

Common Issues and How to Resolve Them

I forgot my password and cannot log in

  • Go to https://my.thinkpickle.com.au/password-reset

  • Enter the professional email address used to create the Pickle ID

  • Follow the steps in the reset email to set a new password

  • Refer to the article Resetting Your Pickle ID Password for full instructions

I cannot remember which email address is linked to my Pickle ID

  • Try any professional or business email addresses that may have been used when the account was set up — note that free email addresses (Gmail, Hotmail, Yahoo, etc.) are not accepted and would not have been used to register

  • If still unable to identify it, contact Pickle — support can confirm the registered email address in a partially masked format once identity has been verified

  • Email [email protected] or call 1300 688 588

My account is locked after too many failed login attempts

  • Wait 20 minutes then attempt to log in again

  • If the account remains locked after waiting, contact Pickle support to have it unlocked

I am logged in but cannot see any services

  • The Pickle ID may not yet be linked to the Pickle account

  • Contact Pickle with the account number and Pickle ID email address to request linking

  • Email [email protected] or call 1300 688 588

I can see some services but not all of them

  • Some services may be held under a different account number or linked to a different authorised contact's Pickle ID

  • Contact Pickle to review the account structure and link additional services if appropriate

I am seeing another person's account details after logging in

  • Contact Pickle immediately — [email protected] or 1300 688 588

  • Do not attempt to access, use, or modify any details visible in the other person's account

  • Pickle will investigate and resolve the account linking error as a priority

I am a new strata manager and cannot access the account

  • The previous manager's Pickle ID is likely still the primary account access

  • Contact Pickle with written authority from the Owners Corporation or building owner to update authorised contacts and establish new portal access

  • The new Pickle ID must be registered using a professional business email domain — free email providers are not accepted

  • Refer to the Authorised Contacts Policy for required documentation

  • Email [email protected] or call 1300 688 588

A verification email never arrived when I signed up

  • Check all email folders including spam, junk, and promotions tabs

  • Wait a few minutes — delivery can occasionally be delayed

  • If still not received, contact Pickle to have the verification email resent

The password reset link has expired

The email address linked to my Pickle ID is no longer accessible

  • Contact Pickle directly to update the account email address

  • The replacement email must be a professional business domain — free email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted

  • This request must come from an existing authorised contact on the account

  • Refer to the Authorised Contacts Policy for further detail

  • Email [email protected] or call 1300 688 588

I tried to sign up with a Gmail / Hotmail / free email address and it was rejected

  • Pickle ID registration requires a professional business email domain

  • Free email providers — including Gmail, Hotmail, Outlook.com, Yahoo, and similar — are not accepted

  • Use a business email address associated with the organisation (e.g. @yourcompany.com.au)

  • If the business does not have a professional email domain, contact Pickle to discuss options