Home 🚀 Getting Started Resetting Your Pickle ID Password

Resetting Your Pickle ID Password

Last updated on Apr 08, 2026

How to Reset a Pickle ID Password

  1. Go to https://my.thinkpickle.com.au/password-reset

  2. Enter the professional email address used to create the Pickle ID

  3. A password reset email will be sent to that address

  4. Check the inbox — including spam, junk, and promotions folders — for an email from Pickle

  5. Click the link inside the email — this link expires after 24 hours

  6. Enter and confirm a new password

  7. Log in at https://my.thinkpickle.com.au/login using the new password

If the Reset Email Does Not Arrive

  • Check all folders — the email may have been filtered into spam, junk, or a promotions tab

  • Confirm the correct email address was entered — it must exactly match the professional email address used when the

Pickle ID was created; free email addresses (Gmail, Hotmail, Yahoo, etc.) are not accepted and would not be registered

against the account

  • Wait a few minutes — email delivery can occasionally be delayed; allow up to 10 minutes

  • Try again — return to the reset page and submit a second request

If the reset email still has not arrived after 10 minutes, contact Pickle directly.

If the Reset Link Has Expired

  • Return to https://my.thinkpickle.com.au/password-reset

  • Enter the registered email address and request a new link

  • Complete the reset process promptly after receiving the new email

If the Email Address Is No Longer Accessible

In some situations — a change of strata manager, a former staff member, or a decommissioned mailbox — the professional

email address linked to the Pickle ID may no longer be accessible.

  • Contact Pickle directly to update the email address on the account

  • The new email address must also be a professional business domain — free email providers are not accepted

  • This request must be made by an existing authorised contact — refer to the Authorised Contacts Policy

  • Email [email protected] or call 1300 688 588

Key Takeaways

  • Reset links are requested at https://my.thinkpickle.com.au/password-reset and expire after 24 hours

  • The email address entered must match the professional email address used when the Pickle ID was created

  • Free email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted

  • Always check spam, junk, and promotions folders before contacting support

  • If the account email is inaccessible, an existing authorised contact must request the update — the replacement must also

be a professional email domain

Contact Pickle

  • Portal: my.thinkpickle.com.au — 24/7

  • Email: [email protected]

  • Phone: 1300 688 588 (business hours)

  • After hours: Available for clients with an extended hours agreement

Pickle

Office 12, 7-9 Churchill Ave, Strathfield NSW 2135