Home 🚀 Getting Started Logging Into the Pickle Portal

Logging Into the Pickle Portal

Last updated on Apr 08, 2026

Applies to: All customers, Strata Managers, Building Managers

How to Log In

  1. Go to https://my.thinkpickle.com.au/login

  2. Enter the Pickle ID (the professional email address used when the account was created) and the associated password

  3. Click Sign In

If Login Fails

Work through the following steps before contacting support:

  1. Check the email address — the Pickle ID is the exact email address used when signing up; a different address will not work

  2. Confirm a professional email domain was used — Pickle ID registration requires a business email address; free email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted; if a free email was attempted during sign-up, a new Pickle ID will need to be created using a professional domain

  3. Check Caps Lock — passwords are case-sensitive

  4. Reset the password — go to https://my.thinkpickle.com.au/password-reset and follow the prompts; a reset link will be sent to the registered email address

  5. Check for a verification email — if the Pickle ID has not yet been verified, login will not be possible; check the inbox and spam/junk folder for the original verification email and click the link

First Time Logging In — Services Not Visible

After creating a Pickle ID and logging in for the first time, existing services may not appear in the portal. This is

normal.

  • Contact Pickle and request that the Pickle ID be linked to the existing account

  • Provide the account number and the email address used to create the Pickle ID

  • Once linked, all services associated with the account will be visible in the portal

Account Locked

After a number of failed login attempts, the account may be temporarily locked as a security measure.

  • Wait 20 minutes then try again

  • If access is still not possible after waiting, contact Pickle support for assistance

Accessing the Portal on Behalf of a Building or Owners Corporation

Strata Managers and Building Managers should use their own Pickle ID — registered to their own professional email

address — rather than sharing a login.

  • Multiple authorised contacts can each have their own Pickle ID linked to the same account

  • To set up access for an additional contact, contact Pickle with the person's name, professional email address, and role

Key Takeaways

  • Log in at https://my.thinkpickle.com.au/login

  • The Pickle ID must be a professional business email address — free email providers are not accepted

  • If the password is forgotten, reset it at https://my.thinkpickle.com.au/password-reset

  • If services are not visible after the first login, contact Pickle to link the Pickle ID to the account

  • A locked account unlocks after 20 minutes, or contact Pickle support

  • Each authorised contact should have their own Pickle ID — multiple contacts can be linked to the same account

Contact Pickle

Pickle

Office 12, 7-9 Churchill Ave, Strathfield NSW 2135