Use this checklist to reduce rejections and speed up your port.
1) Confirm eligibility (must be true)
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The inbound number is active and currently working
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You are authorised to act for the business that owns the number
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You will keep the existing service active until the port completes
2) Gather the key details (most common rejection points)
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Inbound number(s) to be ported (1300/1800/13/1345)
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Current provider name
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If you’re billed via a reseller/partner, note that name too
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Business legal entity name (as shown on the current provider account)
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Account/customer number used by the current provider for porting
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Latest invoice/bill copy (recommended)
3) Decide where calls should land on Day 1 (routing)
Pick one “go-live” destination so calls can land immediately once the port completes:
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A main business line / DID
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A hunt group / call queue
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An auto attendant / IVR
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A temporary diversion (for example, to a receptionist or after-hours service)
4) Confirm operating rules (if you want anything beyond “send all calls to one place”)
Optional, but helpful:
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Business hours vs after-hours routing
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Overflow rules (busy/no answer)
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Geographic routing (if needed)
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Reporting requirements (call analytics)
5) Avoid common “slowdowns” during the port window
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Don’t cancel the service with the current provider
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Don’t request major routing changes with the current provider mid-port
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Don’t change legal entity details unless necessary (and tell Pickle if you do)
6) Go-live planning
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Pick a contact person for port-day testing
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Plan test calls from multiple carriers (Telstra/Optus/Vodafone)
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Have a fallback destination ready (temporary call handling) if needed