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Inbound numbers play a key role in keeping your business reachable during outages, disruptions or emergencies.
Because routing happens in the network, inbound numbers continue to operate even when on-site systems are unavailable.
How Inbound Numbers Support Continuity
Inbound numbers allow calls to be:
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Redirected to alternate locations
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Routed to mobile phones
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Sent to backup teams or services
These changes can be activated quickly when required.
Common Continuity Scenarios
Inbound numbers are commonly used during:
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Internet outages
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Phone system failures
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Power outages
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Office closures or evacuations
Calls can continue without customers needing to dial a new number.
Failover and Emergency Routing
Disaster recovery routing may include:
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Automatic failover to backup destinations
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Manual emergency redirection
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Temporary announcements advising callers
Routing can be designed to respond automatically or manually.
Planning for Business Continuity
Best practice includes:
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Identifying backup destinations in advance
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Testing routing periodically
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Keeping contact details up to date
Prepared plans reduce response time during incidents.
Limitations to Be Aware Of
While inbound numbers are resilient:
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Destination phones still require power and network access
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Mobile networks may be impacted during large-scale events
Multiple backup options improve reliability.
When to Contact Pickle
Contact Pickle if you:
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Want to review disaster recovery options
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Need emergency routing changes
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Are planning redundancy improvements
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Have experienced recent outages
We can help design a continuity plan that suits your risk profile.