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Public holiday and special date routing allows inbound calls to be handled differently on specific dates without changing your regular business hours.
This helps ensure callers receive clear messaging and calls are not missed during closures.
How Public Holiday Routing Works
When a call is made on a public holiday or special date:
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The system checks the date
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Holiday routing rules are applied
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The call follows the configured holiday handling
Holiday rules override normal time and day routing for that date.
Common Public Holiday Scenarios
Public holiday routing is commonly used to:
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Play a closure announcement
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Route calls to voicemail
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Redirect calls to an after-hours or on-call team
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Temporarily forward calls to mobiles
Different rules can be applied for each holiday.
Special Dates and One-Off Closures
Special date routing can be used for:
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Company shutdowns
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Training days
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Office relocations
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Planned maintenance
These rules apply only to the specific dates selected.
National vs State-Based Holidays
For national businesses:
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Routing can be applied by state
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Calls can be redirected to open locations in other regions
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Holiday schedules can vary by location
This ensures consistent call handling across Australia.
Planning Ahead
To avoid last-minute changes:
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Confirm holiday schedules early
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Provide announcements in advance
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Review routing before peak holiday periods
Early planning helps prevent missed calls.
When to Contact Pickle
Contact Pickle if you:
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Need holiday routing set up or reviewed
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Want to handle different state holidays
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Have upcoming closures or special events
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Need temporary routing changes
We can help ensure your inbound numbers are prepared.