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Time and day call routing controls where inbound calls go based on when the call is made.
This allows your business to handle calls differently during business hours, after hours, weekends, and public holidays.
How Time & Day Routing Works
When a call is made to your inbound number:
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The system checks the current date and time
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Your routing schedule is applied
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The call is sent to the correct destination
These rules are checked for every call, in real time.
Common Time & Day Routing Scenarios
Business hours vs after hours
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Calls during business hours route to your main team
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After-hours calls can route to voicemail, mobiles, or an answering service
Weekdays vs weekends
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Different handling for Monday–Friday and weekends
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Useful for offices with limited weekend coverage
Public holidays
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Calls can follow special holiday rules
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Prevents calls ringing unattended during closures
Multiple Time Windows
Time & day routing supports:
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Multiple business hour ranges in a day
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Split shifts or staggered coverage
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Different schedules for different destinations
This is useful for businesses operating across time zones.
Time Zones and National Businesses
For national businesses:
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Routing can account for local business hours
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Calls can be redirected to open offices in other states
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Trading hours can effectively be extended
How Time & Day Routing Works with Other Rules
Time & day routing can be combined with:
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Geographic routing
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IVR menus
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Call overflow and failover
For example, calls may first follow time-based rules, then geographic rules.
Making Changes to Time & Day Routing
You can update routing to:
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Change business hours
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Add temporary schedules
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Adjust coverage during busy periods
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Prepare for holidays or events
Most changes can be made without downtime.
When to Contact Pickle
Contact Pickle if you:
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Want to review your current schedules
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Are missing calls outside business hours
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Need help covering holidays or extended hours
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Want to simplify complex routing rules
We can help design schedules that match how your business actually operates.