Easy tool to check your network for issues affecting your IP Phone System

1. Install the BCS Visualware software.

2.  Open LAN Check application.

3. Click the 'Click to start test' button

4. Once completed, click the Speed and VoIP tab on the left to see the Test Result numbers and you will need to note these down a further assessment.

MySpeed Test Number :      

MyVoip Test Number :

5. Once this has all been checked and completed, please send back the two test result numbers to our support team at email [email protected]

Visual Guide

Note: Let the test run, do not navigate away from this window for the duration of the test (2 minutes)

4.  Once completed, click the Speed and VoIP tab on the left to see the Test Result numbers and you will need to note these down a further assessment.

Just above the Speed Result # above is the SIP-ALG Firewall result – this MUST be disabled

SIP-ALG Check

SIP-ALG Firewall: Err – Firewall is enabled, this needs to be disabled in the modem/router

SIP-ALG Firewall: No / N– Firewall is disabled

Firewall Check

If you see any number of ports in the Blocked ports section, these must be forwarded in your network – usually done in the router and/or modem; often completed by an IT technician.

Note: We cannot allow the order to proceed until all of the above ports are forwarded.

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