Overview
Emergency Lift Phone devices use status LEDs to indicate power, connectivity, and registration. Understanding these LEDs can help quickly identify whether an issue is local, network-related, or requires support.
This guide covers common LED states across Pickle-supported Gen 2 and Gen 3 devices.
Common LED indicators (general guide)
⚠️ LED labels and colours may vary slightly by model, but the behaviours below are consistent across supported hardware.
🟢 Solid Green
Meaning:
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Device powered
-
Network registered
-
Service operating normally
Action:
No action required.
🟢 Flashing Green
Meaning:
-
Device is starting up
-
Attempting network registration
Action:
Wait 2–5 minutes.
If flashing continues beyond startup, check signal or cabling.
🔴 Solid Red
Meaning:
-
Hardware fault
-
SIM not detected
-
Device not registering
Action:
-
Power-cycle the device
-
Check SIM and antenna connections
-
If unresolved, contact Pickle Support
🔴 Flashing Red
Meaning:
-
Network registration failure
-
No usable signal
Action:
-
Check antenna connection
-
Confirm antenna placement
-
If using Gen 3, ensure external SMA antenna is connected
-
Escalate if unresolved
🟡 Amber / Yellow
Meaning:
-
Limited connectivity
-
Failover or degraded state
Action:
-
Perform a test call
-
Monitor for stability
-
Contact Pickle Support if the state persists
Gen 2 vs Gen 3 considerations
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Gen 2 devices
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Single FXS port
-
Internal antenna only
-
More sensitive to signal conditions
-
-
Gen 3 devices
-
Two FXS ports
-
External SMA antenna (up to ~10m)
-
Improved resilience in low-signal areas
-
Persistent LED warnings on either generation should be escalated.
When to escalate immediately
Contact Pickle Support urgently if:
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LEDs indicate failure and
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Test calls fail or
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The phone is known to be non-operational