Overview
Emergency Lift Phones must be tested regularly to ensure they are operational when needed. While Pickle provides monitoring and connectivity services, the responsibility for testing and record-keeping remains with the building owner or manager, in line with Australian Standards.
This article explains what testing is required, how often, and what to do if a test fails, using compliance-safe language aligned with AS 1735.19.
How often should lift phones be tested?
Emergency Lift Phones should be:
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Tested at least once per month
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Test results recorded and retained
Monthly testing helps confirm:
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The phone can place a call
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Audio is clear in both directions
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The call reaches the correct monitoring or response point
What does a compliant test involve?
A typical test includes:
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Activating the lift phone
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Confirming the call connects successfully
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Verifying two-way audio quality
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Confirming the receiving party can identify the lift/location
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Logging the test outcome (date, time, result)
Pickle may provide tools or services that assist with monitoring, but testing obligations remain external to Pickle’s service scope.
If a test fails
If a lift phone test fails:
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Do not ignore or defer the issue
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Perform basic checks (power, cabling, signal)
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Contact Pickle Support promptly for assistance
If the phone cannot be restored, building management should follow their internal safety and escalation procedures.
Important compliance note
This article provides general guidance only.
Pickle does not certify compliance or replace obligations under AS 1735.19. Customers should always follow guidance from their lift service provider or compliance professional.