This article explains how to respond to Emergency Lift Phone issues, including LED status, monthly testing, and what to do in an emergency.
🚨 Lift Emergency — Person Trapped or Injured
This is an emergency. Please call 000 immediately.
If a person is trapped, injured, or cannot exit the lift safely:
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Call 000 immediately
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Use the lift emergency button if available
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Follow the building’s emergency procedures
Do not attempt troubleshooting.
Do not wait for maintenance or Pickle Support before calling emergency services.
Once emergency services have attended and everyone is safe, Pickle can assist with follow-up checks and coordination.
When to Use This Article (Non-Emergency Only)
Use the guidance below only when there is no active emergency, for example:
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LED status checks
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Monthly testing questions
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Post-incident investigation
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General compliance queries
If there is any doubt about safety, treat it as an emergency and call 000.
Understanding Lift Phone Responsibility
It’s important to understand who is responsible for what:
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Pickle provides and monitors the lift phone service
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Pickle does not manage or maintain:
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The lift cabinet
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The emergency dialler
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Lift equipment or power supply
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These components are the responsibility of the building’s lift maintenance provider
Lift Phone LED Status
Pickle lift phones are deployed in Gen 2 and Gen 3 configurations.
LED indicators help identify the phone’s operational state.
🔵 Green LED (Solid)
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Normal operation
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Phone is registered and monitored
🔴 Red LED (Solid or Flashing)
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Phone is not connected or not reporting correctly
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Possible causes include:
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Antenna issue
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Network connectivity issue
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Power or dialler issue within the lift cabinet
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If there is no emergency, this should be investigated.
👉 Refer to the detailed LED guides:
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Gen 2 Lift Phone LED Status
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Gen 3 Lift Phone LED Status
Monthly Lift Phone Testing
Emergency lift phones must be tested monthly in accordance with building and safety requirements.
A typical monthly test confirms that:
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The call connects successfully
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Audio is clear both ways
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The call is answered by a monitored endpoint
If a Monthly Test Fails
A failed test should not be ignored.
What Pickle can do:
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Review monitoring and connection logs
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Check for alerts on the lift phone service
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Coordinate investigation where required
What Pickle cannot do:
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Certify AS 1735 compliance
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Repair lift equipment or emergency diallers
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Provide legal or regulatory assurances
If the failure relates to lift hardware, power, or the emergency dialler, the lift maintenance provider must be engaged.
AS 1735 Compliance (Important)
Pickle cannot certify compliance with AS 1735.
Compliance depends on:
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Lift hardware
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Emergency dialler
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Power backup
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Testing and record-keeping
Pickle supports the telephony component only.
For compliance certification, consult:
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Your lift maintenance provider
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A qualified building or safety assessor
When to Contact Pickle Support
Contact Pickle Support when:
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The lift phone shows a red LED and there is no active emergency
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A monthly test fails and you need investigation support
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You need logs or service confirmation
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Post-incident follow-up is required
Pickle will coordinate internally and, where appropriate, with your lift maintainer.
Summary
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🚨 Emergency = Call 000 immediately
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🟢 Green LED = normal operation
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🔴 Red LED = investigate (non-emergency only)
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📞 Pickle manages the lift phone service
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🏗️ Lift maintainer manages the lift equipment and dialler
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⚖️ Pickle does not certify AS 1735 compliance
If you’re unsure whether a situation is an emergency, treat it as one and call 000.