Activating the Call Recording feature for your Pickle Flows number gives you the power to record inbound calls only.
⚠️ Before activating Call Recording, please make sure that call recording is legal and you include a disclosure or notice regarding call recording in the Welcome Message if needed.
Voicemail can be enabled on the number level for inbound calls arriving outside of Business Hours and missed calls when your line is open.
Accessing Call Recordings through the Dashboard - Admins Only
Log in to the Dashboard.
Select Call Recordings in the left-hand navigation menu.
If recordings are available for calls, a play button will be visible next to the call:
You may also hover over the call and press the view button to bring up a panel showing the call recording, allowing you to download the call recording or click the delete recording button to delete the call recording:
⚠️ Please note that deleted call recordings cannot be restored!
Downloading MP3s of Call Recordings and Voicemails and Adjusting Playback Speed - All Users
Once you have accessed a call using its unique URL copied from the Dashboard, you may download the MP3 file for the call recording or adjust the playback speed using the following steps:
On the call recording page, select the icon with three dots on the right-hand side of the recording:
2. Select the option to either download the MP3 or adjust the playback speed:
Please note that there is no way to bulk download recordings or voicemail MP3s.
⚠️ Only call recordings within the last 3 months are accessible from the Pickle Dashboard, or through an export. For call recordings older than 3 months, please reach out to Support to submit a request for historical call data and/or recordings.