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Configuring and Using Flow Builder
Configuring and Using Flow Builder
Everything you need to know to setup and manage your call flow
30 articles in this collection
Written by
Nick Younan
and
Pickle Support
Variables
Many inputs such as the Say/Play message and Send Analytics Event accept variables.
Written by
Nick Younan
Updated over a week ago
What are flows?
Flows allow you to automate all sorts of phone related business logic
Written by
Nick Younan
Updated over a week ago
Triggers
Incoming Call
The 'Incoming Call' node is where your flow begins.
Written by
Nick Younan
Updated over a week ago
Incoming SMS
The 'Incoming SMS' node is where your inbound SMS flow begins.
Written by
Nick Younan
Updated over a week ago
Contact Subscribed
The 'Contact Subscribed' trigger can be used to trigger outbound SMS flows.
Written by
Nick Younan
Updated over a week ago
Contact Tagged
The 'Contact Tagged' trigger can be used to trigger outbound SMS flow
Written by
Nick Younan
Updated over a week ago
Conditions
AB Split
The 'AB Split' node can be used to conduct A/B tests with your callers.
Written by
Pickle Support
Updated over a week ago
Time is
Route calls based on the time of day.
Written by
Pickle Support
Updated over a week ago
Date-time is
Route calls based on the date and time of day.
Written by
Pickle Support
Updated over a week ago
Day is
Route calls based on the day of the week.
Written by
Pickle Support
Updated over a week ago
Caller's number is
Route calls based on the caller's phone number.
Written by
Pickle Support
Updated over a week ago
Caller's postcode is
Route calls based on the caller's post code.
Written by
Pickle Support
Updated over a week ago
Caller's state is
Route calls based on the caller's state.
Written by
Pickle Support
Updated over a week ago
Actions
Say/Play
This allows you to play music or messages to either the caller or the callee.
Written by
Pickle Support
Updated over a week ago
Pause
This allows you to delay the pickup of a call or pause and wait for user input.
Written by
Pickle Support
Updated over a week ago
Forward Call
This can be used to forward a call to another number.
Written by
Pickle Support
Updated over a week ago
Record Voicemail
Record a voicemail which will be accessible in your call logs.
Written by
Pickle Support
Updated over a week ago
Gather input
Read a message out to the caller and listen for their key-pad input.
Written by
Pickle Support
Updated over a week ago
Reject Call
This allows you to reject / hang up a call.
Written by
Pickle Support
Updated over a week ago
Send SMS Message
This allows you to send an SMS.
Written by
Nick Younan
Updated over a week ago
Send Analytics Event
This action allows you to send custom analytics events to Segment.
Written by
Nick Younan
Updated over a week ago
Send Email
This allows you to trigger a notification email, sending details about a call to your email.
Written by
Pickle Support
Updated over a week ago
Flow Logs
What are flow logs?
Flows logs document every time your flow has run.
Written by
Pickle Support
Updated over a week ago
Examples
Redirect calls to voicemail
Need to redirect calls to voicemail outside of operating hours?
Written by
Pickle Support
Updated over a week ago
IVR Menus
Ask the caller what they want and route the call accordingly.
Written by
Pickle Support
Updated over a week ago
Forward calls to the closest store
Need to redirect calls to different locations based on the caller's postcode or state?
Written by
Pickle Support
Updated over a week ago
A/B test 2 paths
You can also use flows to A/B test various parts of your phone system.
Written by
Pickle Support
Updated over a week ago
Track performance of TV ads
Need to track if someone calls your number during a TV ad?
Written by
Pickle Support
Updated over a week ago
Block a number
How you can block certain numbers from calling you.
Written by
Pickle Support
Updated over a week ago
Forward and whisper
When you are forwarding business calls, you'll often want to add a call whisper.
Written by
Pickle Support
Updated over a week ago