Configuring and Using Flow Builder

Everything you need to know to setup and manage your call flow

30 articles in this collection
Written by Nick Younan and Pickle Support

Variables

Many inputs such as the Say/Play message and Send Analytics Event accept variables.

Written by Nick Younan
Updated over a week ago

What are flows?

Flows allow you to automate all sorts of phone related business logic

Written by Nick Younan
Updated over a week ago

Triggers

Incoming Call

The 'Incoming Call' node is where your flow begins.

Written by Nick Younan
Updated over a week ago

Incoming SMS

The 'Incoming SMS' node is where your inbound SMS flow begins.

Written by Nick Younan
Updated over a week ago

Contact Subscribed

The 'Contact Subscribed' trigger can be used to trigger outbound SMS flows.

Written by Nick Younan
Updated over a week ago

Contact Tagged

The 'Contact Tagged' trigger can be used to trigger outbound SMS flow

Written by Nick Younan
Updated over a week ago

Conditions

AB Split

The 'AB Split' node can be used to conduct A/B tests with your callers.

Written by Pickle Support
Updated over a week ago

Time is

Route calls based on the time of day.

Written by Pickle Support
Updated over a week ago

Date-time is

Route calls based on the date and time of day.

Written by Pickle Support
Updated over a week ago

Day is

Route calls based on the day of the week.

Written by Pickle Support
Updated over a week ago

Caller's number is

Route calls based on the caller's phone number.

Written by Pickle Support
Updated over a week ago

Caller's postcode is

Route calls based on the caller's post code.

Written by Pickle Support
Updated over a week ago

Caller's state is

Route calls based on the caller's state.

Written by Pickle Support
Updated over a week ago

Actions

Say/Play

This allows you to play music or messages to either the caller or the callee.

Written by Pickle Support
Updated over a week ago

Pause

This allows you to delay the pickup of a call or pause and wait for user input.

Written by Pickle Support
Updated over a week ago

Forward Call

This can be used to forward a call to another number.

Written by Pickle Support
Updated over a week ago

Record Voicemail

Record a voicemail which will be accessible in your call logs.

Written by Pickle Support
Updated over a week ago

Gather input

Read a message out to the caller and listen for their key-pad input.

Written by Pickle Support
Updated over a week ago

Reject Call

This allows you to reject / hang up a call.

Written by Pickle Support
Updated over a week ago

Send SMS Message

This allows you to send an SMS.

Written by Nick Younan
Updated over a week ago

Send Analytics Event

This action allows you to send custom analytics events to Segment.

Written by Nick Younan
Updated over a week ago

Send Email

This allows you to trigger a notification email, sending details about a call to your email.

Written by Pickle Support
Updated over a week ago

Flow Logs

What are flow logs?

Flows logs document every time your flow has run.

Written by Pickle Support
Updated over a week ago

Examples

Redirect calls to voicemail

Need to redirect calls to voicemail outside of operating hours?

Written by Pickle Support
Updated over a week ago

IVR Menus

Ask the caller what they want and route the call accordingly.

Written by Pickle Support
Updated over a week ago

Forward calls to the closest store

Need to redirect calls to different locations based on the caller's postcode or state?

Written by Pickle Support
Updated over a week ago

A/B test 2 paths

You can also use flows to A/B test various parts of your phone system.

Written by Pickle Support
Updated over a week ago

Track performance of TV ads

Need to track if someone calls your number during a TV ad?

Written by Pickle Support
Updated over a week ago

Block a number

How you can block certain numbers from calling you.

Written by Pickle Support
Updated over a week ago

Forward and whisper

When you are forwarding business calls, you'll often want to add a call whisper.

Written by Pickle Support
Updated over a week ago